Never Ask Twice gives your support agent durable memory of every customer — their account, their history, their setup — so a returning customer never has to explain themselves twice.
Qwen distills a closed session into a constrained schema · run it on a customer we've never seen and watch
A returning customer asks for something vague. The agent already holds their account context — so it resolves the request instead of re-interviewing them.
provenance · distilled from session #4471 · 2024-11-12
The enterprise wedge isn't recall — it's governed recall. Every fact is scoped, sourced, and revocable.
Every memory is bound to one account. Nothing bleeds across tenants, ever.
Each fact carries where it came from and when. Every recall is traceable to a session.
Facts expire and can be revoked on request. Memory you govern — not a store that hoards.
Durable distilled facts, not a transcript stuffed into the prompt. Cheaper, current, explainable.
Every session is recorded as episodic memory — the raw record of what happened.
Episodes are compressed into durable, scoped facts with their source attached.
On a new session, only the facts scoped to that customer are surfaced to the agent.
An eval harness checks that facts survive, supersede, and expire as they should across sessions.
Reproduce it. Invent a customer this system has never seen, describe them in prose, close the session, and watch Qwen distill what you said — and only what you said — into structured facts. Come back in a new session and the agent already knows. Every fact it uses is cited, scoped to that customer, and revocable.
See the agent recall a customer in real time — then check the proof for yourself.